Category: Office 365

Sharepoint Online login failure. Issue Type: User not in directory

Sharepoint Online login failure

Weird glitch with Office 365 when a user who had returned from a two week long holiday tried to access a document in Sharepoint Online. The error message shows that the user is not in directory, which is incorrect. He couldn’t login to Microsoft Office 365 at all, however Outlook still worked and he could send and receive email.

Resetting his password fixed the problem.

But what was the underlying cause could not be discerned. It wasn’t that he was logged in using his MSDN Microsoft account which has the same email address and therefore the same username as his Office 365 organizational account. A Private Browser session was tried and that failed. Also attempting to login from a completely different Pc failed in the same way.

My best guess is that the Azure Active Directory object associated with his account had been locked due to an expired password or the object had become corrupted in some way. Resetting the password then updated the object’s attributes which allowed the account to become active again.



Introducing the new Office 365 Admin Center Preview

The Office 365 Admin Center is being updated with the new visual style that Microsoft has adopted for the Microsoft Azure admin center.

We haven’t received the update yet on our subscription, but I like the look of it and so long as it is as easy for me to administer our company’s subscription I’ll be happy.



Resolving Microsoft Office 2010 issues with Office 365

We have a mixture of licenses for Microsoft Office 2010 and 2013 here and there is the occasional need to reinstall Microsoft Office such as when rebuilding a PC or migrating a user to a new computer.

Problem
New installs of Microsoft Office 2010 will have issues when trying to work with Office 365 i.e. Exchange and SharePoint online.

The issue will be most apparent when trying to connect Outlook with the Exchange mail server as it will continue to request login details on an infinite loop which is difficult to cancel without killing off the Outlook process in Task Manager.

Solution
Microsoft Office 2010 needs to be updated to the most recent version by installing Service Pack 2 (and possibly subsequent Windows Updates that relate to Office 2010).

You can determine what exact version of Office you have by doing the following. On the File tab, click Help. You will see the version information in the About Microsoft section.

office 2010 version number

• The version number of Office 2010 SP2 is greater than or equal to 14.0.7015.1000.
• The version number of Office 2010 SP1 is greater than or equal to 14.0.6029.1000 but less than 14.0.7015.1000.
• The version number of the original RTM release of Office 2010 (that is, with no service pack) is greater than or equal to 14.0.4763.1000 but less than 14.0.6029.1000.



How to whitelist a domain in Office 365 Exchange online

We receive automated emails from a domain other than the one we use for staff and some of these emails were getting misidentified as spam and moved to people’s Junk Email folders in Outlook. So we needed to white list the domain so that any emails originating from there would bypass the spam filter.

  1. In the Exchange admin center click on Mail Flow.
    exchange_mail_flow
  2. Next create a new rule by clicking on the + icon and click Bypass spam filtering…
    new_rule
  3. Select on the *Apply this rule if… for The sender… domain is
  4. Add the domain you wish to whitelist plus any additional domains you also wish to whitelist.
  5. Select Stop Processing more rules and then click save.