A quite mystifying issue with one of Citrix test machines was escalated to me this morning. The member of staff whose role it is to configure new test environments on the Citrix servers Skyped me to say that he couldn’t RDP to the machine but could access it via the vSphere client and could I please take a look at it and see if I could work out what was going on.
It was in a hell of state and I suspect that he’d had a good go at fixing things himself but had made matters much worse. The Remote Desktop Services role had been uninstalled for a start! Not that that would have actually made much of a difference as RDP for Administration would still be available without that role installed.
From the command line I ran the following two commands.
netstat -a -o | findstr 3389
The first was to display all the active TCP and UDP ports on which the computer was listening and then find the string 3389 which is the default RDP port number, the second command displays information about Remote Desktop sessions on a server. Neither returned any result.
I then restarted the Remote Desktop Services service.
Checked Remote Desktop Session Host and then at that point realised that RDS was no longer there. Reinstalled RDS and configured it to point at the license server again. A redundant step in terms of resolving the issue, but an important one in restoring the server back to full functionality.
Disabled the Windows Firewall completely.
From elevated command prompt I ran the following two commands.
I thought about checking Group Policy to ensure that nothing silly had been configured that would have denied RDP connections.
To do so would involve opening up the Group Policy Editor locally and then expanding the following.
Computer Configuration – Administrative Templates – Windows Components – Remote Desktop Services – Remote Desktop Session Host – Connections.
Allow users to connect remotely using Remote Desktop Services (enable or disable)
But the issue was more fundamental than that as I could see that the port itself wasn’t open.
Then decided to check whether the correct port number was assigned to the Remote Desktop Services and using information from this knowledge base article http://support.microsoft.com/kb/2477176 I checked the port number associated with RDP in the registry.
- Ran regedit and opened the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Remote Desktop server\WinStations
- Located the PortNumber registry entry.
- Saw that the port number 3390 had been assigned.
- Changed the port back from 3390 to 3389.
- Saved the change, and then closed Registry Editor.
Tested RDP from my laptop and it worked.
This strikes me as being a deliberate change . There is security advice out there that suggests changing the default port to something else, but I don’t believe that it offers a great deal of security and in this case was a massive pain. Also I can’t think who would have made this change.